Returns & Refunds

We stand behind every product we make. If you're not completely happy with your purchase, return it within 30 days of delivery for a full refund — no questions asked.

How to start a return

1. Email care@mefok.com with your order number and the item(s) you'd like to return.
2. We'll reply within 24 hours (business days) with a prepaid return shipping label.
3. Pack the item in its original packaging if possible — but lightly used is fine, we just need it intact.
4. Drop it at any USPS location.
5. Once we receive your return (5–10 business days), we issue your refund within 3 business days.

Refund timing

Refunds go back to your original payment method. Credit card refunds typically post in 3–10 business days depending on your bank. We'll send an email confirmation the moment the refund leaves our end.

Exchanges

Want a different size, color, or product? Just include a note with your return or mention it in your initial email. We'll ship the replacement as soon as we receive your original item.

Damaged or defective items

If your product arrived damaged or stops working within its warranty period (12–24 months depending on the product), we'll send a free replacement immediately. Email us a photo and your order number — no need to return the damaged item first.

Exceptions

For hygiene reasons, used aromatherapy oils or replacement fabric covers cannot be returned. Gift cards and final-sale clearance items are also non-returnable.

International returns

International customers are responsible for return shipping. Once we receive your return, the standard 3-business-day refund window applies. Original international shipping costs are non-refundable.

Questions?

Real humans, real answers — email care@mefok.com any time.